Cancellation & Refund Policy

MyFlatInfo

This Cancellation and Refund Policy applies to all services provided by Vishwa Technological Solutions Private Limited, operating under the brand name MyFlatInfo.

By subscribing to or using our services, you agree to the terms outlined below.

Cancellation Policy

MyFlatInfo aims to support its customers with a fair and transparent cancellation process.

Trial Period

  • No formal contract is required during the trial period.

  • You may discontinue using the software at any time during the trial without submitting a formal cancellation request.

  • No charges apply if the service is discontinued within the trial period.

Post-Subscription / Contract Period

  • Once a paid subscription or contract is activated, cancellation requests will be considered only if submitted in writing by an authorized person within 24 hours of accepting the contract.

  • Cancellation requests will not be accepted if:

    • Payment has been successfully confirmed, and

    • Software licenses have been generated or implementation/activation has commenced.

Special Discounted Offers

  • Services purchased under special discounts, promotional pricing, or limited-time offers are non-cancellable and non-refundable.

Service-Related Concerns

  • If you believe the service delivered is not as described or does not meet your expectations, you must notify our customer support team within 24 hours of contract activation.

  • Our support team will review the concern and take an appropriate decision at its sole discretion.

For cancellation or service-related complaints, please contact:
📧 support@myflatinfo.com

Refund Policy

  • All purchases are covered under a 30-day money-back guarantee, subject to compliance with this policy.

  • Refunds will be processed only after a valid cancellation request is approved as per the Cancellation Policy.

Refund Eligibility

If eligible, we will refund the amount paid at the time of subscription excluding:

  • Installation or setup charges

  • Hardware or third-party equipment charges

  • Taxes, duties, or government levies

  • Services already delivered in full (including installation and knowledge-base hosting services)

Refund Request Process

To request a refund, please email support@myflatinfo.com with:

  • Your registered account details

  • License number issued by Vishwa Technological Solutions Private Limited

  • (Optional) Reason for the refund request — your feedback helps us improve

Refund Timeline

  • Approved refunds will be processed within 21 working days from the date of approval.

  • Refunds will be issued through the original mode of payment, wherever applicable.

For MyFlatInfo
Vishwa Technological Solutions Private Limited

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