Privacy Policy

At Vishwa Technological Solutions, we take your privacy seriously and are committed to protecting your personal information. We understand that you trust us with your data, and we are dedicated to safeguarding it. This Privacy Policy explains how we collect, use, store, and protect your information when you use our MyFlatInfo Apartment Management System.

We are continuously working to ensure compliance with data protection regulations and are committed to providing you control over your information.

Table of Contents

• Introduction
• Information MyFlatInfo Collects
• How Information is Collected
• Why Information is Collected
• User Privacy Controls
• Sharing Your Information and Disclosures
• Your Information Security
• Your Information Retention and Deletion
• Changes to This Privacy Policy

Introduction

MyFlatInfo is an advanced apartment management platform designed to streamline the management of residential societies. Our services include features for managing accounts and payments, visitor management, facility bookings, communication among residents, security alerts, and more. We aim to enhance the convenience, security, and community engagement for apartment residents and associations.

We respect your privacy and are committed to securing your personal data. This Privacy Policy explains how we handle the information you provide when using the MyFlatInfo mobile application, web applications and website.

Information MyFlatInfo Collects

The information we collect helps us to deliver high-quality services to users. We collect both personally identifiable information (PII) and non-personally identifiable information to improve user experience and support the functionality of MyFlatInfo.

Residents:

• Name, email address, mobile number, apartment number, vehicle number (if any), and other optional details such as biography, interests, photographs, and payment details, etc.
• We may also collect data about your interactions with the platform, such as attendance records for daily help or usage of common amenities.

Guests / Service Providers:

• Name, phone number, flat to be visited, vehicle number, entry/exit time, identity proof, visit purpose, photograph (if applicable as per society rules), etc.

Information from Third Parties:

• We may also receive data from third-party service providers, such as payment gateways or cloud service providers, to process payments and improve user experience.

How Information is Collected

We collect information directly from you when you interact with our platforms (web app or mobile app). This includes when you sign up, use the services, or communicate with us.

• Direct Information: This includes data that you provide, such as registration details, payment information, and any additional information you voluntarily input on the platform.

Why Information is Collected

The primary reason we collect personal information is to provide and improve our services to you. We may use your information for the following purposes:

• Account Management: To manage your profile and ensure the functionality of the MyFlatInfo app.
• Service Improvement: To improve the app, enhance features, and provide personalized services.
• Communication: To keep you informed about new updates, maintenance notices, or services.
• Legal Compliance: To meet legal obligations, resolve disputes, and enforce terms of service.
• Security: To safeguard your data and prevent fraud or unauthorized access.

User Privacy Controls

We believe that you should have full control over your data. MyFlatInfo offers you the following options for managing your information:

• Review and Update Your Information: You can review and update your account details, including contact information, at any time via the Mobile app or contacting your residents welfare association.
• Opt-Out of Notifications: You can opt-out of non-essential notifications (on demand feature) by adjusting settings in the app.
• Request Deletion of Information: If you wish to delete your data, you may do so by sending an email to support@myflatinfo.com, or you can delete your account directly by contacting your association. Please note that deletion requests may require approval from the Resident Welfare Association (RWA) and may take up to 30 days.

Sharing Your Information and Disclosures

We will not sell or trade your personal information. However, we may share your data in the following situations:

• With Service Providers: We may share your information with third-party service providers to facilitate services such as communication, payment processing, and cloud storage. These service providers are required to keep your data secure and confidential.
• With Your RWA: The Resident Welfare Association (RWA) managing your society may have access to certain information for administrative or security purposes.
• For Legal Reasons: We may disclose your information to comply with legal requirements, to enforce our terms of service, or to protect the rights, property, or safety of MyFlatInfo, its users, or the public.

Your Information Security

We use robust security measures to protect your data from unauthorized access, disclosure, or destruction. These measures include:

• Data Encryption: All data transmitted through the app is encrypted using industry-standard protocols.
• Access Control: Access to personal information is restricted to authorized personnel only.
• Regular Security Audits: We perform regular security audits to ensure our systems are secure against threats.

While we take extensive precautions, please note that no method of data transmission over the internet can be guaranteed 100% secure. We do not take responsibility for unauthorized access due to transmission errors or unauthorized third-party access.

Your Information Retention and Deletion

We retain your data for as long as necessary to provide services or as required by law. You can request the deletion of your data at any time. However, please note that some data may be retained for compliance with legal obligations, such as fraud prevention or financial record-keeping.

• Visitor Information: Retained for a maximum of 90 days, after which it is automatically deleted.
• Resident Information: You can request for your data to be erased at any time, subject to RWA approval.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any changes will be posted on this page, and we will notify users of significant updates via email or in-app notifications.

If you have any questions or concerns about this Privacy Policy, please contact us at support@myflatinfo.com.